Refund policy
At Whitestylesusa, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- You may return items within 30 days of receiving your order.
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for returns.
Non-Returnable Items
Certain products are non-refundable and non-returnable, including:
- Final Sale or clearance items.
- Personalized or customized items.
- Gift cards.
- Items marked as non-returnable on the product page.
Refund Process
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5-10 business days.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or incorrect.
How to Request a Return
- Contact Us: Email our support team at support@whitestylesusa.com with your order number and reason for return.
- Receive Instructions: We will provide you with return instructions and the return shipping address.
- Ship the Item: Send the item back using a trackable shipping service.
- Receive Your Refund: Once we receive and inspect your item, we will process your refund.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or a full refund at no extra cost.
For further assistance, please reach out to our customer support at support@whitestylesusa.com.