FAQs
1. Ordering & Payment
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details to complete your order.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express) at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, contact us immediately at support@whitestylesusa.com. If your order has already been shipped, modifications or cancellations may not be possible.
2. Shipping & Delivery
How long does shipping take?
- Domestic standard Shipping (USA): 5-9 business days;
Shipping times vary based on location and shipping method chosen at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Use this tracking number on our tracking page or the carrier’s website for real-time updates.
Do you offer international shipping?
No.
3. Returns & Refunds
What is your return policy?
We offer 30 days returns on eligible items. Items must be unused, in original packaging, and meet our return conditions. Please visit our Return Policy page for details.
How do I request a return?
To initiate a return, contact our support team at support@whitestylesusa.com with your order details. We will guide you through the return process.
When will I receive my refund?
Refunds are processed within 5-10 business days after receiving and inspecting your returned item. The amount will be credited back to your original payment method.
4. Product & Sizing Information
How do I find my size?
We provide a detailed Size Guide on each product page. If you are unsure, feel free to contact us for assistance.
Are your products true to size?
Most of our items run true to size, but we recommend checking the size chart for each product before purchasing.
5. Customer Support
How can I contact customer service?
You can reach our support team via:
- Email: support@whitestylesusa.com
What are your customer service hours?
Our team is available Monday-Friday 9:00am – 5:00pm to assist you with any inquiries.
6. Discounts & Promotions
Do you offer discount codes?
No!
7. Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for a faster checkout next time.
Is my personal information secure?
Yes, we take security seriously and use encrypted payment methods to protect your information. Please read our Privacy Policy for more details.